Fresh Bloom Express
Terms of Service
The ground rules for using freshbloomexpress.net and buying flowers from us, fair, short, and written to be read.
The version you'd read at the counter
These terms cover using the website and buying flowers from the studio. The short version is genuinely short, the long version below exists for completeness.
Order = acceptance
Placing an order means you accept these terms and the delivery details you gave us are right.
2pm cut-off
Same-day delivery applies to confirmed orders placed before 2pm, Monday to Saturday.
Substitutions happen
Flowers are a living product, we substitute equal or better when the market changes, and tell you.
Fair use
Don't scrape the site, misrepresent orders, or use our photos elsewhere without asking.
Using this website
The site is provided by Fresh Bloom Express Pty Ltd (ABN 46 207 118 593) for browsing, learning about our services and placing orders. Don't misuse it: no scraping, no automated ordering, no using our photos or copy elsewhere without written permission, and no pretending to be us.
Orders and acceptance
An order is accepted when we confirm it, by email, SMS or phone. Until then it's a request. If we can't fulfil an order (sold-out stems, an address outside our delivery zone, a date we can't hit), we tell you quickly and refund in full.
You're responsible for the delivery details being right, the suburb, the recipient's name, any access notes. If a delivery fails because the address was wrong, we'll redeliver at cost; we can't refund a bouquet that was correctly made and correctly attempted.
Pricing and payment
Prices are in Australian dollars and include GST. Delivery fees show before payment, $12 inner metro, $18 outer, free over $120. Payment is due at order time through our payment processor; we don't take card details over the phone and we never store card numbers.
On this page
- Using the site
- Orders & payment
- Delivery terms
- Subscriptions & liability
Questions about anything here? Contact the studio — a person answers, not a bot.
Delivery terms
Same-day delivery applies to orders confirmed before 2pm, Monday to Saturday, within our metro zone. Sundays run a smaller window. Timed and express deliveries are confirmed per order, a window we confirm is a window we keep, or the delivery fee comes back.
Safe drop in shade is the default when nobody's home. Every bunch travels with a water source, so a couple of hours outside does no harm. Apartments, offices and hospitals go to reception with a photo on hand-off.
Substitutions
Flowers come from a market, not a warehouse. If a stem you chose isn't at standard on the day, we substitute equal or better value and flag the change in your dispatch photo. Focal flowers (roses, peonies, natives) are never downgraded without asking first.
Subscriptions
Subscriptions bill per drop and can be paused or cancelled any time through the manage link in your weekly text, no minimum term, no cancellation fee. Changes made before 8pm the night before apply to the next drop.
Liability
Our liability for any order is capped at the order value, which in practice means replacement or refund. Your Australian Consumer Law rights sit above these terms and are never limited by them. Disputes go to the courts of Victoria, though honestly, we've never had one get near that.
Talk to us
- +61 3 8847 2156
- freshbloomexpress@gmail.com
- Mon–Sat 7am–7pm
Real studio, real people
Every policy on this page is written by the same people who wrap the bouquets.
Terms questions
The bits people actually ask about, answered plainly.
Related policies
The rest of the fine print, in the same plain language.
Rather talk to a human?
Questions about any of this? Call the studio, the person who wrote these terms probably answers.